Our customer service team work hard to answer all enquiries, please allow up to 72 hours to receive a response, especially during busy periods and on weekends.If you are not happy with your purchase for any reason, we will gladly accept your return within 14 days. Returns must be unworn, in the state you received them, and in the original packaging. Before attempting to send anything back, please complete and submit our online returns form below. Once we have received and reviewed your request we will email you with details on how to proceed. CRY brand reserves the right to refund in full any discounted or promotional items and all of these items are subject to the terms of their respective offer. Any attempt to order items outside of the terms stated on CRY brands various media channels may result in the cancellation of your order or the removal of items not meeting the requirements of said offer. On occasion CRY brand will run promotional offers lasting for a specified amount of time or for a limited amount of stock. These offers will only be honoured up to the stated time and or date and CRY brand reserves the right to end these offers at any time and cancel orders and refund the buyer subject to stock availability or for any other business related reason. By entering a CRY brand promotional code or purchasing a discounted or promotional product you agree to these terms and conditions.