We take pride in offering a next day delivery service on all of our items ordered before midday (Mon-Fri only) however, please be aware that demand for our products is extremely high and therefore at times there may be a delay in the dispatch your goods.

Due to the large demand for CRY products we anticipate possible delays in shipping. Please be patient and expect up to 7 working days for delivery.

Local Taxes

If you live outside of the EU you may be liable to local taxes, ie import duty and the relevant charges levied by the courier, which may include an admin fee. Please contact your local customs department for clarification. We cannot be held liable for any additional charges you may have to pay when the product is in your country.

Pre-order delivery dates

Due to the very high demand for our products you may often see that we are out of stock & that you can only pre-order. For pre-orders please look carefully at the expected ‘in stock’ date for the product you are interested in before buying. Pre-order delivery dates may be subject to change as a result of factors outside our control, such as delays in manufacture or shipping delays caused by re-routing of ships or storms. Therefore if you place a pre order, you accept that there may be delays to the estimated delivery date shown at time of purchase. If you are ordering for a Christmas or birthday present then you accept that it is not our responsibility to deliver your product by that date. Pre-order delivery dates are only a guide and we cannot control the final delivery date. If there is a change to a pre-order delivery date we will do our utmost to keep you informed.

Change of delivery address

If you wish to change your delivery address from the one provided on your Paypal email account, or the one provided with your card payment, there will be a one-off admin fee of £15 which can only be paid via Paypal to: This email address is being protected from spambots. You need JavaScript enabled to view it.

None of our terms and conditions affect your statutory rights as a consumer.

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